Privacy Policy

Last updated: February 2026

1. Who We Are

The One Retreats ("we", "our", "us") operates https://www.theoneretreats.com and provides short-stay accommodation services across the UK. We are committed to protecting your personal data.

2. Information We Collect

We may collect the following information when you:

  • Make a booking or enquiry (name, email, phone, dates)
  • Contact us via WhatsApp, email, or phone
  • Browse our website (cookies, analytics data)
  • Sign up for marketing communications

3. How We Use Your Data

We use your personal data to:

  • Process and manage your booking
  • Communicate with you about your stay
  • Improve our services and website
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including payment processors (Stripe), booking platforms (Uplisting), and analytics services (Google Analytics).

5. Cookies

Our website uses a cookie consent banner. No analytics or tracking cookies are set until you explicitly accept. If you reject cookies, only essential cookies (such as your consent preference) are stored.

Cookies We Use

  • cookie_consent (essential) — remembers your cookie preference for 1 year
  • _ga, _ga_* (analytics, optional) — Google Analytics 4 cookies used to understand how visitors interact with our site. Only set if you accept cookies

You can change your cookie preference at any time by clearing your browser cookies and revisiting the site.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at info@theoneretreats.com.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined above, or as required by law. Booking data is typically retained for 6 years for accounting purposes.

8. Contact

For any questions about this privacy policy, contact us at info@theoneretreats.com.