Everything you need to know about staying with The One Retreats.
You can book directly through our website, or contact us via WhatsApp, email, or phone. We'll confirm availability and send you a booking link with secure payment through Stripe.
All our prices include utilities (electricity, gas, water), WiFi, fresh linen and towels, and a fully equipped kitchen. There are no hidden fees — the price you see is the price you pay.
Standard check-in is from 3pm and check-out is by 11am. We can often accommodate early check-in or late check-out — just ask when booking.
Yes, all our properties come with free parking. Specific parking arrangements vary by property and will be included in your check-in instructions.
Yes! We offer discounted rates for stays of 7+ nights and even better rates for monthly bookings. Contact us for a personalised quote based on your dates and the property you're interested in.
Our properties are ideal for contractors and tradespeople, corporate travellers, relocating families, insurance-displaced guests, and anyone needing a comfortable short or extended stay.
Absolutely. We regularly host contractor teams and corporate groups. We can accommodate multiple bookings across properties and offer group rates. Contact us to discuss your team's needs.
Our standard policy offers a full refund for cancellations made at least 7 days before check-in. Different terms may apply for long-stay or corporate bookings — we'll confirm your specific policy at the time of booking.
We pay you a fixed monthly rent regardless of occupancy. We handle all bookings, guest management, cleaning, and maintenance. No void periods, no tenant hassle. Visit our Guaranteed Rent page to learn more.
We provide a 24/7 emergency contact number in your check-in instructions. For non-urgent issues, you can reach us via WhatsApp or email and we'll respond as quickly as possible.